Returns & Refunds

Last updated: October 6, 2026

You may request a return within 30 days of delivery.

Eligibility

Items must be unused, unworn, and in their original condition and packaging.
For hygiene and personal-care products, we cannot accept returns if the product has been opened or used unless it arrived damaged or defective.
Final-sale items and gift cards are not eligible for return.

How to request a return

Email hijosdelorigen37@gmail.com with your order number, the item you want to return, and the reason for the request. We will provide return instructions if your request is eligible.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue so we can review it and provide an appropriate resolution.